FREQUENTLY ASKED QUESTIONS
Returns & Refunds
I received damaged art? What can you do about this?
This is very rare but can happen from time to time. If your item arrives damaged I can offer a replacement. Please contact me to notify me that your item arrived damaged as soon as you receive it. Please note that photographs of your damaged item and packaging will be required.
Can I return my product? I've changed my mind.
All fine art prints are made to order. For this reason, we are unable to accept returns, exchanges, or changes of mind as we do not hold inventory.
Shipping
When will my item arrive?
It depends on where your item is being shipped to. We estimate delivery to most places in the United States between 5 and 10 business days but it can take up to 15 business days to more remote areas and other countries.
When an item is shipped you receive tracking and if you follow the couriers tracking website you will receive a more accurate delivery estimate.
How do I track shipping?
Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24-48 hours to update accurately. Alternatively, you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.
General Questions
What is your contact information?
Please contact the following email address and we will respond as soon as possible!
Email Address: Kekama@aiartllc.com
Who owns the original artwork?
Our artists own the original artwork for each physical art piece sold. Ownership of the original digital art remains with the holder, even if a print is sold. If the ownership of the original art piece is transferred to another party, the artwork will be removed from our gallery immediately.